Marketing Executive - CRM and Customer Engagement



Location: Marylebone, London
Term: Permanent
Start Date: Immediate

The Role

SSL247, the leader in SSL in the EMEA region, is looking for a talented Marketing Executive to focus on CRM and Customer Engagement. The successful candidate must be bilingual in English and French. This permanent role is based in London, Marylebone and would suit an ambitious and talented individual looking for an exciting opportunity in Web Security Marketing. We offer competitive salary and OTE, excellent growth opportunities and a generous perks package.

The Marketing Executive – CRM and Customer Engagement will be responsible for the definition and implementation of the CRM and Customer Engagement Strategy across online and offline channels and across all markets. The Marketing Executive will liaise with Sales, Developers and Suppliers.

Key Responsibilities:

  • CRM Strategy
  • Devise and implement the annual CRM Strategy to grow our ROI and revenue. We have recently acquired a tool (Pardot) to generate and nurture leads. The person will be the co-owner of this strategic project with the Marketing Manager
  • Produce an ongoing roadmap and milestones for delivery of CRM and Engagement activity
  • Deliver CRM campaigns to acquire, retain, grow and win back groups of customers across both on and offline channels
  • Manage the success of CRM campaigns by constantly monitoring results and incorporating learning into future plans. Measure, analyse and report on results with recommendations
  • Set up and execute automated and triggered based email campaigns to increase customer retention
  • Customer intelligence
  • Define Customer profiling and segments based on behavioural and industry data
  • Provide customer insight to the Sales teams
  • Devise and set regular Customer Satisfaction Surveys
  • Database management
  • Manage the synchronisation of all platforms (Salesforce, Internal DB, Email platform, Google Analytics)
  • Manage data quality in the CRM system (Salesforce), identify gaps in information, monitor data standards for new records, merge data and delete duplicate records
  • Manage database clean-up exercise
  • Undertake regular data search routines to monitor and correct missing, obsolete or incomplete data
  • Other Marketing duties with the team
  • Create and/or work with existing processes and team to produce timely, effective marketing campaigns
  • Ensure all communications are aligned to the brand guidelines and values
  • Carry out regular competitor benchmarking and industry analysis
  • Follow up and monitor all KPIs

Experience & Skills

  • Degree educated (Marketing or related strongly preferred)
  • Bilingual English and French (the candidate will have to communicate and create content in both languages)
  • At least 2 years’ experience in Marketing, preferably in B2B services or retail industry with a genuine interest for new technologies
  • Proven experience in Emailing, Direct Marketing or CRM (Salesforce highly desirable)
  • Passionate about delivering successful customer retention campaigns
  • Strong analytical and numeracy skills to interpret data sources is essential
  • Independent, proactive, driven, self-motivated and flexible attitude while using lots of initiatives
  • Excellent organisation, project management, communication and interpersonal skills (strong time management skills to work with the small but dynamic team)

Who we are

SSL247 is a fast growing multi-award winning web security consultancy with offices based in London, France and the US. We sell into 15 countries and are well established in the market with a varied client portfolio ranging from government institutions to banks to enterprises listed in the FTSE100.

Over the years as our business has grown, our platform has had to meet demands and grow to meet the ever changing needs of both our clients and staff. Our bespoke system incorporates a wide variety of web security products and services all of which are managed through our platform. Additionally our platform provides other key facilities, some of which include: Custom CMS, Accounting & Invoicing System, Big Data manipulation and detailed reporting facilities. As a result of this growth, we are looking to invest further to assist in future expansion and improve the overall quality and level of service provided by our platform to our key stakeholders.

Apply here

If you have the above skill set and fit the criteria, we are very interested to hear from you. Please send your CV and a covering letter (Please include your salary expectation) to(